FAQ

Frequently Asked Questions

Ordering

How do I place an order?
Browse our collections, choose your product, select your size or color and click Add to cart. When you're ready, go to your cart and complete checkout securely.

Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed through Shopify's secure checkout.

Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We'll do our best to help before it ships.

Sizing

How do I choose the right size?
Size details are listed on each product page. For ice cleats, pick the size that matches your shoe or boot size. If you're unsure, contact us before ordering and we'll help you choose.

Shipping and delivery

Where do you ship?
We currently ship within Canada. All our products ship from Canadian suppliers, so there are no customs fees.

How long does delivery take?
Most orders are delivered within 3 to 14 business days after they ship. The estimated delivery time for each shipping option is shown at checkout before you pay. If your order is placed with items from different brands, they may arrive in separate packages.

How much does shipping cost?
Shipping rates are shown at checkout before you pay. See our Shipping Policy for full details.

Tracking

How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information when available.

Returns and refunds

Can I return a product?
Yes. You can request a return within 30 days after your item is delivered. Items must be unworn and unused, with tags and original packaging. Contact us first at support@scorchingwinter.store and we'll send you return instructions. Return shipping is the customer's responsibility, except for defective, damaged or incorrect items. See our Return & Refund Policy for full details.

When will I get my refund?
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method.

Damaged or incorrect items

What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and a photo of the item and packaging, and we'll make it right.